SHIPPING POLICY

It is the customer's responsibility to be available at time of delivery to check all quantities of packages and damaged goods. Shortages and damages must be reported immediately on the bill of lading, in writing, when you are asked to sign for the delivery. We ship proper quantities in good condition. The carrier is responsible for the delivery.

The customer or representative of the customer must be present to help unload the truck. Large shipments may be delivered on pallets. These pallets can be 'broken down' for hand unloading for those who do not have fork lift capabilities. Residential deliveries would require hand unloading and the customer is responsible for that. The delivery driver may assist, but is only required to get the load to his tail gate for unloading by you. This applies to common carrier deliveries, not UPS or other special service small package delivery companies.

We deliver by UPS, U.S. Mail or Airborne Express, at our discretion, unless you request otherwise. Packages that are too large for these carriers must be shipped by other carriers.

Damage discovered after delivery must be reported directly to the delivery carrier and Hoover Fence immediately. The delivery carrier will want to inspect packages, goods and all shipping containers before a claim can be made. After inspection a claim must be filed, which includes the following documents:

• Original bill of lading
  Inspection report
  Packing list
  Pictures identifying damage

Make all claims promptly. Most carriers will not consider claims after 9 months from the date of delivery. Do not deduct losses from your Hoover Fence/Hoover Enterprises invoice, while awaiting adjustment of the claim, as we can not be responsible for safe delivery.

Do not return goods to Hoover Fence Co./Hoover Enterprises without first securing written permission from us. Do not instruct the carrier to return shipments when they arrive.

Hoover Fence Co./Hoover Enterprises will assist you in anyway possible to collect loss or damage claims from the carrier. We are not responsible for filing claims, cost of replacement materials or the freight charges for shipping of replacement parts or materials.